Living in the beautiful city of Hendersonville, NC comes with the responsibility of paying your monthly water and sewer bill. This routine task ensures you have continuous access to clean drinking water, wastewater service, and other utilities that make city living convenient.
Paying on time and understanding your payment options will avoid any service disruptions. Here’s a comprehensive guide on how to pay your Hendersonville water and sewer bill.
Payment Options Offered
The City of Hendersonville provides residents multiple ways to pay their water and sewer bills conveniently
Online – Easily pay at HendersonvilleNC.gov using the online customer portal. Sign up for an account using your account number.
By phone – Call the city’s automated phone payment system at (828) 697-3052 and use the interactive voice response system.
In person – Visit the Payment Window at City Hall (160 6th Ave E) Monday-Friday 9am-5pm to pay by cash, check, or credit card
Drop box – Use the drive-thru drop box at City Hall after hours to leave check or money order payments
By mail – Send your payment to City of Hendersonville, 160 6th Ave. E, Hendersonville, NC 28792 via US mail.
The city aims to make paying your bill quick and convenient through these various methods. Choose the option that best fits your needs each month.
Payment Account Set Up
Before paying online or by phone, you’ll first need to set up your payment account. Here are the steps:
Have your latest bill handy to reference your account number and customer ID.
Go to HVLNC.AuthorityPay.com and select “Create Account”.
Enter your account number, service address, name, email, and phone number.
Create a password and provide security answers.
Agree to the terms and submit your registration.
Once registered, you can log in anytime to pay online or manage autopay. Your information is stored securely for future bill payments.
Payment Amount & Due Date
The amount due and due date for payment are clearly printed on your monthly bill. Standard residential bills are sent out at the beginning of each month.
Review your usage and charges to determine how much you need to pay. Any balance carried over from previous months is included in your total due.
Pay the full Total Due amount by the due date printed on your bill to avoid late fees or service disruption. Accounts with credit balances do not need to make a payment for that month.
Auto-Pay Set Up
Forgetting monthly bills can be frustrating. Enroll in auto-pay to have payments automatically deducted each month. Here’s how:
Go to HVLNC.AuthorityPay.com and log into your account.
Under “My Profile”, select AutoPay Program.
Enter your preferred payment method and select the option for payments to be made monthly 3 days before your due date.
Agree to the terms and confirm your enrollment.
Now your water/sewer bill will be paid on time, every month without you having to remember!
Payment Assistance Programs
If you’re having trouble paying your bill, Hendersonville offers programs to help qualified residents:
Bill Assistance – One-time grants from Helping Hand to cover an outstanding balance.
Special Payment Arrangements – Extended due dates or alternative payment schedules.
Contact Customer Service to learn more about assistance options for managing payments. They can explain qualifications and application steps.
Avoid Late Fees & Disconnection
Paying your water/sewer bill by the due date is critical to avoid penalties. If payment is not received on time, here’s what happens:
A late fee up to 10% of your bill’s past due amount is charged.
After 10 days past due, a $50 collection penalty is added.
30 days past due leads to water service disconnection.
60 days past due means your account is closed and the balance sent to collections.
Avoid these outcomes by simply paying on time! Set calendar reminders so your payment arrives by the due date every month without fail.
Payment Processing Time
Understand when your payment will reflect in your account balance:
Online – Processed next business day
Phone – Processed same day if made Monday-Friday before 5pm
Mail – Allow 5 business days for receipt and processing
In person – Credited same day
Drop box – Allow 1 business day for receipt and processing
Factoring in processing time ensures your payment reaches your account by the due date.
Account Management Tips
Properly managing your city water/sewer account makes paying your bill easier:
Update your contact info if your address, email, or phone number changes.
Opt into Aquahawk alerts to receive usage notifications by text, email or phone.
Monitor your usage via the online portal to catch leaks early.
Review billing rates so you understand charges.
Sign up for paperless eBills to save paper.
Staying informed helps avoid surprise bills and ensures you get payment reminders via your preferred contact method.
Hendersonville Provides Bill Pay Options
Paying your water and sewer bill keeps your utilities on and avoids disruption to your home or business. Hendersonville offers online, phone, mail, auto-pay, and in-person solutions to fit any schedule or preference.
Sign up for an online account to access convenient payment features. And seek assistance if you struggle with monthly charges. Managing your city water/sewer account makes meeting this routine obligation quick and stress-free.
Pay Water and Sewer bills online
Does Hendersonville have sewer service?
In certain areas, City of Hendersonville water customers have sewer service provided by Henderson County. These are two separate government entities and payment for that sewer service must be made according to the instructions on that bill. Where do I call if I have questions about my City tax bill? City Tax Collector – 828/233-3203
When did Hendersonville water & sewer stop charging late payment fees?
It was last updated on August 6, 2020. The executive order that prohibited utility disconnections and late payment fees ended on July 29, 2020, at 11:59 pm. The expiration is prompting Hendersonville Water & Sewer to remind customers who are delinquent in their payments to contact Customer Service who will work with them to set up a payment plan.
How do I pay my Hendersonville utility district (TN) Bill?
See our FAQ pages to learn more about doxo. Pay your Hendersonville Utility District (TN) bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals.
Does the city of Hendersonville offer an online customer portal?
The City of Hendersonville offers an online Customer Portal. The portal will allow our customers options to manage their own utility accounts. The options available to our customers include eBilling, payments, update contact information, and view account history.
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